Privacy Policy

Introduction

Wuhan EETO Laser Equipment Co., Ltd. (“EETO Laser”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.eetolaser.com, use our services, or interact with us in any way.

By accessing our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please refrain from using our website and services.

This policy applies to all visitors, customers, distributors, and business partners who interact with EETO Laser through our website, email, phone, or other communication channels.

Information We Collect

We collect information that you provide directly to us, as well as information that is automatically gathered when you use our website. The types of data we may collect include:

• Personal Information You Provide: Name, job title, and company name; Email address, phone number, and mailing address; Inquiry details, product interests, and project requirements; Communication records when you contact our sales or after-sales team; Trade show or event registration information.
• Automatically Collected Information: IP address, browser type, and operating system; Pages visited, time spent on pages, and referring URLs; Device identifiers and general geographic location; Cookies and similar tracking technology data.

How We Use Your Information

We process your personal information for the following purposes, each based on a legitimate legal basis:

• Responding to Inquiries: To process and respond to your requests about our fiber laser cutting machines, laser welding machines, laser cleaning machines, and other products.
• Order Fulfillment: To process orders, arrange shipping, and provide after-sales service and technical support.
• Communication: To send you product updates, technical documentation, promotional materials, and industry news that may be relevant to your business.
• Website Improvement: To analyze how visitors use our website so we can improve user experience, content, and functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including export control and trade compliance requirements.
• Business Operations: To manage our distributor and partner relationships, conduct market research, and improve our products and services.

Information Sharing & Disclosure

EETO Laser does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us with website hosting, analytics, email delivery, payment processing, and logistics. These providers are contractually obligated to protect your data.
• Business Partners: With your consent, we may share relevant information with authorized distributors or agents in your region to better serve your needs.
• Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, and safety of EETO Laser, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure server infrastructure with firewalls and intrusion detection systems
• Access controls that limit data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Customer records: Retained for the duration of the business relationship and up to 5 years after the last transaction for warranty and support purposes.
• Inquiry data: Retained for up to 3 years from the date of the last communication.
• Website analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes.
• Legal and tax records: Retained as required by applicable Chinese and international laws and regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request that we limit the processing of your personal data.
• Right to Data Portability: Request your personal data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw any previously given consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within 30 days.

International Data Transfers

As EETO Laser serves customers in over 30 countries worldwide, your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from the laws of your jurisdiction.

When we transfer your data internationally, we take appropriate steps to ensure that your information receives adequate protection, including implementing standard contractual clauses, obtaining your consent where required, and ensuring that recipients comply with applicable data protection standards.

Children’s Privacy

Our website and services are designed for businesses and professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and revise the “Last Updated” date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will endeavor to respond to your inquiry within 30 business days.